Nagad 9's Terms & Conditions — find out everything you need to know

Nagad 9 (hereinafter referred to as the "Platform", "we", "us") is an internationally licensed online gaming and Sports Betting platform operated specifically for users in Bangladesh. By accessing the nagad9.live website and its associated mobile applications, you ("Member", "User") agree to comply with these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between Nagad 9 and its members. All services on Nagad 9 — including Sports Betting, Live Casino, slot games, the VIP programme, and promotional offers — are governed by these terms.

Nagad 9 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly.

To open an account and use our services on Nagad 9, the following eligibility criteria must be met:

• Your age must be 18 years or older must be.
• You must register under your own name — creating an account with false information is strictly prohibited.
• One individual Just one account may be held.
• You must not be a resident of any country or jurisdiction where online gaming is completely prohibited.
• The mobile number and email address provided during registration must belong to you personally.

All information provided at the time of registration must be accurate, complete, and up to date. If any details change, please update them immediately by contacting customer support.

Keeping your Nagad 9 account secure is your own responsibility. Never share your password or login details with anyone. If you notice any suspicious activity on your account, contact our support team immediately.

• Transferring or selling your account to another person is strictly prohibited.
• Always log out of your account when you are done, especially on shared devices.
• Use a strong password and change it regularly.
• We strongly recommend keeping Two-Factor Authentication (2FA) enabled on your account.

Nagad 9 shall not be held liable for any losses arising from unauthorized access to an account, unless such access is proven to be the result of a failure in our own security systems.

Nagad 9 supports the most widely used mobile banking methods in Bangladesh. The following terms apply to all deposits and withdrawals:

• Supported Payment Methods: bKash, Nagad, Rocket, and bank transfer.
• For deposits and withdrawals, you must use Registered in your own name account must be used.
• Minimum deposit amount is BDT 500 and minimum withdrawal amount is BDT 1,000.
• Withdrawal requests are typically Within 3–30 minutes Is processed.
• Withdrawals may be delayed until verification is complete.

Nagad 9 enforces a strict anti-money laundering policy. Additional verification may be required for any suspicious transactions, and relevant authorities may be notified accordingly.

Bonuses and promotional offers on Nagad 9 are an added benefit for members. However, specific terms apply to the use of each bonus:

• Welcome Bonus: Applicable one time on the first deposit only.
• To withdraw bonus funds, you must complete the required Wagering Requirement (typically 5x–30x) must be met.
• Bonuses must be used within a specified time frame — any expired bonus will be cancelled automatically.
• It may not be possible to have multiple bonuses active at the same time.
• If evidence of bonus abuse or fraudulent activity is found, the bonus and any associated winnings will be forfeited.
• Some bonus offers are only valid for use on specific games or categories.

Nagad 9 reserves the right to modify, suspend, or cancel any bonus offer at any time. Where changes are made to an ongoing bonus, we will endeavour to notify members in advance.

All betting and gaming activities on Nagad 9 are governed by the following general rules:

• Once a bet is confirmed, it cannot be cancelled, unless the bet was not recorded due to a technical error.
• In Sports Betting, event outcomes are determined in accordance with the decision of the relevant governing body.
• Nagad 9 reserves the right to void any bet placed as a result of a technical error or incorrect odds.
• In Live Casino games, the dealer's decision is final.
• All game results RNG (Random Number Generator) Determined impartially through technology.
• Winnings can be withdrawn once they have been credited to your account.

In the event of a gaming dispute, Nagad 9's decision shall be considered final. That said, any complaint can be submitted through our support team, and we will endeavor to resolve it within 72 hours.

The following activities are strictly prohibited on the Nagad 9 platform and may result in penalties:

• Creating multiple accounts or using another person's account.
• Creating artificial betting patterns to abuse bonuses.
• Attempting to hack or modify the gaming software.
• Placing bets using automated bots or scripts.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to influence game outcomes by colluding with other members.
• Threatening or harassing Nagad 9 staff or other members.

Nagad 9 treats the security of your personal information as its highest priority. We are fully transparent about how your data is collected, stored, and used.

• Your personal information will never be sold to any third party.
• All data is transmitted securely via SSL encryption.
• Your financial information is never shared with any third party.
• Information may be shared with the relevant authorities when required by law.

For more details, visit our Privacy Policy Read the page.

Nagad 9 believes gaming should be a source of entertainment, not addiction. We are mindful of the mental and financial well-being of all our members. The following features are always available on Nagad 9:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a defined period of time.
• Cooling-Off Period: Take a break from 24 hours up to 30 days.
• Reality Check: Receive reminders about your account activity at regular intervals.
• Loss Limit: Your session will automatically end if your losses exceed a set amount.

Nagad 9 is committed to maintaining the quality of its services. However, Nagad 9 shall not be held liable in the following circumstances:

• If a game or bet fails to complete due to an interrupted or slow internet connection.
• When a transaction is delayed or fails due to a third-party payment provider.
• If the service is unavailable due to unexpected technical issues or scheduled server maintenance.
• If you suffer financial loss due to a security failure on your own account.
• If a payment fails due to incorrect account details.

Nagad 9's total liability shall under no circumstances exceed the value of the transaction in question. Nagad 9 shall not be liable for any indirect, incidental, or consequential losses.

Nagad 9 reserves the right to amend these Terms and Conditions at any time without prior notice. However, for significant changes, we will make reasonable efforts to notify members via email or platform notification.

Nagad 9 reserves the right to suspend or close any account in the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• When fraudulent or suspicious activity is detected.
• Upon instruction from a regulatory authority.
• For accounts that have been inactive for an extended period (more than 12 months).

Members may also request account closure at any time. The opportunity to withdraw any verified balance will be provided before the account is closed.

If you have any questions, complaints, or feedback regarding these Terms and Conditions, please get in touch with our customer support team. We provide 24/7 support in Bengali.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• Dispute Time Limit: Typically resolved within 72 hours.

These Terms and Conditions are available in both Bengali and English. In the event of any conflict between the two versions, the English version shall take precedence.