Nagad 9's Privacy policy — Your data is our responsibility

Nagad 9 (nagad9.live) is an international-standard online gaming and Sports Betting platform built for players in Bangladesh. We believe privacy is a fundamental right, which is why Nagad 9's privacy policy has been designed with your protection as the top priority.

This privacy policy ("Policy") explains how Nagad 9 collects your personal data, the purposes for which it is used, with whom it is shared, and how it is kept secure. This policy applies to the nagad9.live website, mobile application, and all of our digital services.

We comply with applicable data protection laws in Bangladesh as well as international GDPR standards. Our commitment to protecting your data is not just on paper — it is implemented at both the technical and organizational level.

Nagad 9 collects only the data necessary to deliver its services. We consciously avoid collecting any information beyond what is required.

Nagad 9 uses your data only for specific, legitimate, and transparent purposes. A full list of how we use your information is provided below:

• Account Management: Completing your registration, securing your login, and assisting with password recovery.
• Identity verification (KYC): Fulfilling legal obligations related to age verification, anti-money laundering, and fraud prevention.
• Financial Transactions: Processing deposits and withdrawals securely and maintaining accurate transaction records.
• Service Improvement: Analyzing your usage patterns to further improve the platform experience.
• Personalized Offers: Offering relevant promotions and bonuses tailored to your preferences.
• Customer support: Prompt resolution of your complaints, questions, and requests.
• Security monitoring: Detecting suspicious activity to keep the platform and its members safe.
• Legal Compliance: Meeting the requirements of regulatory authorities and fulfilling legal obligations.

We never share your data with third parties for marketing or advertising purposes. You can opt out of Nagad 9's own promotional communications at any time.

Nagad 9 never sells or rents your personal data. However, to deliver our services, we may share limited information with the following parties:

• Payment provider: Mobile banking services such as bKash, Nagad, and Rocket — used solely for processing transactions.
• Game provider: Licensed gaming software providers — solely for managing gaming sessions.
• Security services: Fraud detection and cybersecurity specialists — to ensure your protection.
• Legal Authorities: Based on a court order or government directive — strictly when required by law.

If Nagad 9 merges with or is acquired by another company, your data may be transferred to the new ownership. You will be notified in advance and your consent will be sought before any such transfer.

Nagad 9's website and app use cookies and similar technologies to enhance your browsing experience and maintain platform functionality.

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these.
• Performance cookies: Page load times, crash reports — used to improve platform performance.
• Preference cookies: Language settings, theme preferences — to personalize your experience.
• Analytics Cookies: Understanding usage patterns — collected entirely as anonymous data.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

Nagad 9 does not retain your data longer than necessary. Different types of data are subject to different retention periods:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years after the last transaction (as required by financial regulations).
• Communication history: Customer service conversations for up to 3 years.
• Log Files: Security logs for up to 12 months.
• Marketing Preferences: Deleted immediately upon opt-out.

Once the designated retention period expires, your data is securely and permanently deleted or anonymized.

Under Nagad 9's privacy policy, you have full control over your own data. You may exercise any of the following rights at any time:

• Right of Access: The right to know what data we hold about you and to receive a copy of it.
• Right to Rectification: Right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request permanent deletion of your data under certain circumstances.
• Right to restrict processing: The right to request restriction of how your data is used in certain circumstances.
• Right to Portability: The right to receive your data in a machine-readable format and transfer it elsewhere.
• Right to Object: Right to object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: Right to withdraw consent at any time.

Nagad 9 is a platform strictly for adults. We do not knowingly collect or store data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• Any data belonging to a minor that is collected inadvertently will be deleted immediately.
• Parents with concerns about their child's data are welcome to contact us at any time.

If you believe a minor is using our platform, please notify our support team immediately.

To protect your data, Nagad 9 has implemented the highest industry-standard technical and organizational measures. The key components of our security framework are:

• Transmission encryption: All data is transferred in encrypted form using the TLS 1.3 protocol.
• Storage Encryption: Stored sensitive data is secured with AES-256 encryption.
• Two-factor authentication (2FA): An extra layer of security on account login.
• Firewall & DDoS protection: Advanced network protection against external attacks.
• Regular security audits: Periodic security assessments conducted by independent experts.
• Staff training: All staff receive regular training on data protection practices.
• Incident Response Plan: A defined incident response plan for addressing any security event promptly.

Nagad 9 reserves the right to update this privacy policy as needed. When changes are made, we follow the process outlined below:

• The "Last updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• At least 30 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you need information from a previous version, please contact our support team. We retain copies of all prior versions.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly — available 24/7.
• Response Time: We typically respond within 48 hours.

We take every complaint seriously and aim to resolve it as quickly as possible. Your privacy is our priority.